![]() When uploading image files to CupixWorks, keep the upload tab displayed until the upload is complete.The computer was turned off before the upload was completed.The browser handling the upload has been minimized or closed.The tab for uploading to CupixWorks is out of view while working in another tab in the same browser window.Question: When using the CupixWorks web platform with my browser, why does my upload slow down or stop entirely? Leave the device on during the entire submission upload process.When submitting photos from the Capture App, keep the app in front of all other apps on your device until the upload is complete.If the Wi-Fi coverage doesn't allow for a large data upload, try to submit only the capture data now and upload the photos using the Connect App -> Upload 360° Photos option later.The iPhone or iPad device was turned off before the upload was completed.The Capture App window has been closed or you have opened another app.The Wi-Fi signal is too weak or the speed too slow.Question: Why does my upload slow down or stop on my iPhone or iPad device?Īnswer: The most common reasons for this are: Question: If the camera is having difficulty uploading photos on site, what should I do? Question: If the Wi-Fi on site is poor or non-existent, how can I submit the captures from that day?Īnswer: Take your device to an location with good Wi-Fi to complete the submission process, or better yet, use the Connect App -> Upload 360° Photos option. Question: If the Wi-Fi on site is good, but the captures are large and slow down my device, what should I do?Īnswer: Submit the Capture Data first, then upload the photos using the Connect App -> Upload 360° Photos option when off site. Here are some common questions and answers for dealing with these issues: Sometimes, there are issues that can cause capture submissions to slow down or stop altogether. Once combined, a SiteView can be created from the data. ![]() The CupixWorks application associates the Capture Data with the 360° photo and video files. ![]() When you have completed your daily capture, the data is to be submitted to the CupixWorks application from the Capture App.
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